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Home Microsoft MB-240

Microsoft MB-240 Exam Practice Questions (P. 4)

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Question #31
DRAG DROP -
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task.
Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:


Correct Answer:

Question #32
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?
  1. A
    Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Cascade to No.
  2. B
    Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Account to Adventure Works.
  3. C
    Select Load the Default Filters on the Schedule Board.
  4. D
    Create a Requirement Resource Preference record for the resource.

Correct Answer:
B

Question #33
DRAG DROP -
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:


Correct Answer:

Question #34
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.
The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.
  1. A
    Connect to Maps in Resource Scheduling.
  2. B
    Configure the map on the Schedule Board.
  3. C
    Set Auto Geo Code Addresses to Yes in Resource Scheduling.
  4. D
    Set Auto Geo Code Addresses to Yes in Field Service Settings.

Correct Answer:
AC

Question #35
DRAG DROP -
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:


Correct Answer:

 References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration

Question #36
DRAG DROP -
You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field
Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:


Correct Answer:

Question #37
DRAG DROP -
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box Booking Statuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Select and Place:


Correct Answer:

Question #38
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?
  1. A
    Configure a work order type for high priority issues, to help categorize high priority work order records.
  2. B
    Configure an Incident type for high priority incidents on work order records.
  3. C
    Configure the status color for a booking status record, to identify high priority work order records.
  4. D
    Configure a priority record to allow you to identify high priority work order records.

Correct Answer: D ?️

Question #39
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
  1. A
    Assign the Field Service-Administrator security role to the RSO user.
  2. B
    Add the RSO dispatcher role to a dispatcher.
  3. C
    Enable Resource Scheduling Optimization.
  4. D
    Set Connect to Maps as Yes.
  5. E
    Add RSO to the profile Field Service-Administrator.

Correct Answer:
CDE
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration

Question #40
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.
  1. A
    Certification
  2. B
    Approval Status
  3. C
    Skill
  4. D
    Rating Value

Correct Answer:
AC
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources#set-up-field-technician-resources

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