Nest 0 Cart
Nest Account
Popular Exams
All Categories...
Nest
Nest 0
Contact
Log In / Sign Up
Copyright 2024 © store. All rights reserved.
Home ITIL® ITILFND V4

ITIL® ITILFND V4 Exam Practice Questions (P. 5)

  • Full Access (356 questions)
  • Six months of Premium Access
  • Access to one million comments
  • Seamless ChatGPT Integration
  • Ability to download PDF files
  • Anki Flashcard files for revision
  • No Captcha & No AdSense
  • Advanced Exam Configuration
Get Contributor Access
Question #41
Identify the missing words in the following sentence:
A user is [?] that uses services.
  1. A
    an organization
  2. B
    a role
  3. C
    a team
  4. D
    a supplier

Correct Answer:
B

Question #42
Which is included in the purpose of the 'change enablement' practice?
  1. A
    Make new and changed services available for use
  2. B
    Ensure that risks have been properly assessed
  3. C
    Record and report selected changes of state
  4. D
    Plan and manage the full lifecycle of all IT assets

Correct Answer:
B

Question #43
Which activity is part of the 'continual improvement' practice?
  1. A
    Identifying the cause of incidents and recommending related improvements
  2. B
    Authorizing changes to implement improvements
  3. C
    Logging and managing incidents that result in improvement opportunities
  4. D
    Making business cases for improvement action

Correct Answer:
D

Question #44
In which step of the 'continual improvement model' is an improvement plan implemented?
  1. A
    What is the vision?
  2. B
    How do we get there?
  3. C
    Take action
  4. D
    Did we get there?

Correct Answer:
C

Question #45
Which is the BEST example of a standard change?
  1. A
    The review and authorization of a change requested by a customer
  2. B
    The implementation of a critical software patch in response to a vendor security issue
  3. C
    The installation of a software application in response to a service request
  4. D
    The replacement of a component in response to a major incident

Correct Answer:
C

Question #46
Which statement about the automation of service requests is CORRECT?
  1. A
    Service requests that cannot be automated should be handled as incidents
  2. B
    Service requests and their fulfilment should be automated as much as possible
  3. C
    Service requests that cannot be automated should be handled as problems
  4. D
    Service requests and their fulfilment should be carried out by service desk staff without automation

Correct Answer:
B

Question #47
Which can act as an operating model for an organization?
  1. A
    The four dimensions of service management
  2. B
    The service value chain
  3. C
    The ITIL guiding principles
  4. D
    Continual improvement

Correct Answer:
B

Question #48
Which practice recommends the use of event-based surveys to gather feedback from customers?
  1. A
    Service level management
  2. B
    Change enablement
  3. C
    Service request management
  4. D
    Problem management

Correct Answer:
A

Question #49
Which statement about change authorities is CORRECT?
  1. A
    Change authorities are only required for authorizing emergency changes
  2. B
    Change authorities are assigned when each change is deployed
  3. C
    Change authorities are only required for authorizing normal changes
  4. D
    Change authorities are assigned for each type of change and change model

Correct Answer:
D

Question #50
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?
  1. A
    Service request management
  2. B
    Service level management
  3. C
    Incident management
  4. D
    Change enablement

Correct Answer:
C

Previous Questions Next Questions

All Pages