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Home ITIL® ITILFND V4

ITIL® ITILFND V4 Exam Practice Questions (P. 4)

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Question #31
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
  1. A
    Information security management
  2. B
    Continual improvement
  3. C
    Monitoring and event management
  4. D
    Service level management

Correct Answer:
A

Question #32
Which will help solve incidents more quickly?
  1. A
    Target resolution times
  2. B
    Escalating all incidents to support teams
  3. C
    Collaboration between teams
  4. D
    Detailed procedural steps for incident investigation

Correct Answer:
D

Question #33
When is the earliest that a workaround can be documented in 'problem management'?
  1. A
    After the problem has been logged
  2. B
    After the problem has been prioritized
  3. C
    After the problem has been analyzed
  4. D
    After the problem has been resolved

Correct Answer:
C

Question #34
Which is an activity of the 'problem management' practice?
  1. A
    Restoration of normal service operation as quickly as possible
  2. B
    Prioritization of problems based on the risk that they pose
  3. C
    Authorization of changes to resolve the cause of problems
  4. D
    Resolution of incidents in a time that meets customer expectations

Correct Answer:
B

Question #35
Which practice is MOST likely to benefit from the use of chatbots?
  1. A
    Service level management
  2. B
    Change enablement
  3. C
    Continual improvement
  4. D
    Service desk

Correct Answer:
D

Question #36
Where are the details of the required performance outcomes of a service defined?
  1. A
    Service level agreements
  2. B
    Service requests
  3. C
    Service components
  4. D
    Service offerings

Correct Answer:
A

Question #37
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?
  1. A
    Plan
  2. B
    Improve
  3. C
    Design and transition
  4. D
    Deliver and support

Correct Answer:
A

Question #38
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?
  1. A
    Release management
  2. B
    Supplier management
  3. C
    Service management
  4. D
    Relationship management

Correct Answer:
B

Question #39
Which two practices interact the MOST with the service desk practice?
  1. A
    Incident management and service request management
  2. B
    Service request management and deployment management
  3. C
    Deployment management and change enablement
  4. D
    Change enablement and incident management

Correct Answer:
A

Question #40
Which is an activity of the 'incident management' practice?
  1. A
    Assessing and prioritizing improvement opportunities
  2. B
    Performing service reviews with customers
  3. C
    Providing good-quality updates when expected
  4. D
    Automating service requests to the greatest degree possible

Correct Answer:
C

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