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Home Genesys GCP-GC-ADM

Genesys GCP-GC-ADM Exam Practice Questions (P. 5)

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Question #21
The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?
  1. A
    8
  2. B
    6
  3. C
    4
  4. D
    2

Correct Answer:
B

Question #22
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.
  1. A
    True
  2. B
    False

Correct Answer:
B

Question #23
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
  1. A
    Contact lists must contain the home phone number and first and last name fields, at a minimum
  2. B
    Contact lists are read-only and cannot be updated by the agents
  3. C
    A contact list can have its own unique structure, including an arbitrary number of phone number types
  4. D
    Each campaign can have its own contact list, or contact lists can be shared among campaigns
  5. E
    To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Correct Answer:
CDE

Question #24
Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)
  1. A
    Reports
  2. B
    Dynamic Views
  3. C
    Dashboard
  4. D
    Interaction

Correct Answer:
ABC

Question #25
Which of the following options are used when scheduling a report? (Choose three.)
  1. A
    Time period
  2. B
    Custom Date Range
  3. C
    Recurrences
  4. D
    Time zone
  5. E
    Start Time

Correct Answer:
ABC

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