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Genesys GCP-GC-ADM Exam Practice Questions (P. 2)

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Question #6
What does it imply when a campaign does not dial a list of telephone numbers?
  1. A
    They are in the DNC list
  2. B
    The call went unanswered
  3. C
    Unable to reach the customer
  4. D
    The telephone number is wrong

Correct Answer:
A

Question #7
Select the applicable options for Genesys Cloud Architect. (Choose three.)
  1. A
    Play pre-recorded messages
  2. B
    Convert text to speech
  3. C
    Configure queues
  4. D
    Configure skills
  5. E
    Receive and route calls

Correct Answer:
ABE

Question #8
The deviation from the forecast versus the real time can be monitored in the best way through ________________.
  1. A
    Real time adherence
  2. B
    Historical adherence
  3. C
    Intraday monitoring
  4. D
    View Agent schedule

Correct Answer:
A

Question #9
Which of the following media types can be selected when creating a report? (Choose three.)
  1. A
    Voice
  2. B
    Email
  3. C
    Voicemail
  4. D
    Chat

Correct Answer:
ABD

Question #10
What is the recommended way to create a .csv file?
  1. A
    Use a text editor, such as Notepad, to create your .csv files
  2. B
    Create a spreadsheet and export it as a .csv file
  3. C
    Use a word processing application, such as Microsoft Word, to create your .csv files
  4. D
    Use a .csv application to create .csv files

Correct Answer:
D

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