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Home Genesys CIC-101-01

Genesys CIC-101-01 Exam Practice Questions (P. 3)

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Question #11
You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?
  1. A
    1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).
  2. B
    1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
  3. C
    1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.
  4. D
    1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.

Correct Answer:
B

Question #12
What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?
  1. A
    Administrator Access
  2. B
    Access Control
  3. C
    Security Rights
  4. D
    Master Administrator

Correct Answer:
C

Question #13
Where must you create new stations for them to be eligible for auto-provisioning?
  1. A
    IN\N IP phone configuration utility
  2. B
    IN\N TFTP Server
  3. C
    Managed IP Phones container
  4. D
    Stations container

Correct Answer:
C

Question #14
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?
  1. A
    Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
  2. B
    All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
  3. C
    From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
  4. D
    From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.

Correct Answer:
C

Question #15
Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
How can you ensure that all users are following a company policy for secure IC passwords?
  1. A
    Send an email outlining the company policy, directing users to follow the policy.
  2. B
    Make sure that there is a password policy for all network accounts that follows the company policy.
  3. C
    Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.
  4. D
    Select the "secure passwords" option from the Access Control menu.

Correct Answer:
B

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