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Home Genesys CIC-101-01

Genesys CIC-101-01 Exam Practice Questions (P. 2)

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Question #6
You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?
  1. A
    Default Workgroup
  2. B
    Default Role
  3. C
    Default Station
  4. D
    Default User

Correct Answer:
D

Question #7
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
  1. A
    The Station Assistant in the Stations container
  2. B
    The Managed IP Phones Assistant in the Managed IP Phones container
  3. C
    The Stations Assistant in the Managed IP Phones container
  4. D
    The Managed IP Phones Assistant in the Stations container

Correct Answer:
D

Question #8
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?
  1. A
    Continue to update the phones manually. This is the most efficient process for completing this task.
  2. B
    Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.
  3. C
    There is no way to update the firmware on IP phones.
  4. D
    Use the Stations Assistant to update the firmware on the phones.

Correct Answer:
D

Question #9
You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?
  1. A
    Take a trip to Minneapolis and configure Matt's Interaction Client.
  2. B
    Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.
  3. C
    Create a new Client Configuration template specifically for Matt and assign it to him.
  4. D
    Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.

Correct Answer:
B

Question #10
Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.
When Danny opens his Interaction Client, what determines his Client configuration?
  1. A
    The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.
  2. B
    The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.
  3. C
    The inherited Client Configuration Templates will be combined to determine his Client configuration.
  4. D
    The inherited Client Configuration Template with the most functionality will be used.

Correct Answer:
A

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