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Cisco® 600-460 Exam Practice Questions (P. 3)

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Question #11
Refer to the exhibit.

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified
Contact Center Enterprise Configuration Manager tool? (Choose two.)
  1. A
    A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
  2. B
    A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
  3. C
    A VRU PG peripheral should be configured with a peripheral ID of 5000.
  4. D
    A network VRU should be configured with a label of maximum length 10 digits.
  5. E
    A PG explorer peripheral should be configured with a peripheral ID of 200.

Correct Answer:
BD

Question #12
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?
  1. A
    configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
  2. B
    configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
  3. C
    install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
  4. D
    install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer

Correct Answer:
B

Question #13
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
  1. A
    Time zone was changed.
  2. B
    Secondary DNS was changed.
  3. C
    Hostname was changed.
  4. D
    Number of historical reports exceeded the system limits.
  5. E
    Cisco Unified Intelligence Center Publisher is not in service.
  6. F
    IP address was changed.
  7. G
    Primary NTP server was changed.
  8. H
    Number of concurrent real-time reports exceeded the system limits.

Correct Answer:
ACFG

Question #14
Which three rules apply when configuring agent teams? (Choose three.)
  1. A
    An agent can be a member of only one agent team.
  2. B
    An agent can be a member of multiple agent teams.
  3. C
    An agent team can have only one primary supervisor.
  4. D
    An agent team can have multiple primary supervisors.
  5. E
    All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
  6. F
    All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
  7. G
    An agent team can have only one primary supervisor but can be a member of multiple teams.
  8. H
    An agent team can have multiple primary supervisors but can only be a member of one teams.

Correct Answer:
ACE

Question #15
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco
Finesse?
  1. A
    Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
  2. B
    Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
  3. C
    Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
  4. D
    Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

Correct Answer:
B

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