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Home Cisco® 500-051

Cisco® 500-051 Exam Practice Questions (P. 5)

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Question #21
A preview outbound dialer uses which source and destination resources?
  1. A
    a CTI port to the customer
  2. B
    the ACD line of the agent to the customer
  3. C
    the personal line of the agent to the customer
  4. D
    a CTI port to the agent, then redirected to the customer

Correct Answer:
B

Question #22
You are designing a Cisco Unified Contact Center Express system with four requirements:
250 configured agents
150 agents maximum logged in at any given time
30 agents able to make outbound calls
20 agents able to answer emails
How many premium seats should be purchased?
  1. A
    150 seats
  2. B
    180 seats
  3. C
    200 seats
  4. D
    250 seats

Correct Answer:
A

Question #23
What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?
  1. A
    2 ms
  2. B
    10 ms
  3. C
    50 ms
  4. D
    80 ms

Correct Answer:
D

Question #24
What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?

Page 3 -
  1. A
    50
  2. B
    150
  3. C
    300
  4. D
    400

Correct Answer:
C

Question #25
The final section of each exam is exclusively available to users with Contributor Access. This temporary measure was implemented to cover the expenses of the SecExams infrastructure and moderation staff while also decreasing the load on our infrastructure.
  1. A
    Restricted Option
  2. B
    Restricted Option
  3. C
    Restricted Option
  4. D
    Restricted Option
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