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Home Cisco® 500-051

Cisco® 500-051 Exam Practice Questions (P. 2)

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Question #6
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
  1. A
    Contact Service Queue
  2. B
    Skill Groups
  3. C
    Resource Groups
  4. D
    competence levels

Correct Answer:
A

Question #7
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)
  1. A
    Assign a contact list to a CSQ.
  2. B
    Assign a contact list to a workflow group.
  3. C
    Assign an SME to a contact list.
  4. D
    Assign a contact list to a skill.
  5. E
    Assign an SME to a CSQ.

Correct Answer:
BC

Question #8
Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express
Enhanced? (Choose three.)
  1. A
    Agent Name
  2. B
    WrapUp Time
  3. C
    Service Level
  4. D
    Overflow CSQ
  5. E
    Automatic Work
  6. F
    CCX Application

Correct Answer:
BCE

Question #9
Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)
  1. A
    create a trigger
  2. B
    upload script to repository
  3. C
    restart the Cisco Unified CCX Engine
  4. D
    specify the maximum number of sessions
  5. E
    configure default session timeout

Correct Answer:
ABD

Question #10
In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

Page 9 -
  1. A
    to invoke a specified method of a custom Java class
  2. B
    to reference a variable of a custom Java Object
  3. C
    to pass variables between two different workflows
  4. D
    to create an object for the purpose of executing methods on a remote computer
  5. E
    to get a reference to the Contact and Session states
  6. F
    to allow for arguments to be passed to a specified method

Correct Answer:
ABF

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