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Avaya 7491X Exam Practice Questions (P. 5)

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Question #21
A company using Avaya Aura Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly.
As a part of a good Global Support Services (GSS) methodology, what should the company do next?
  1. A
    Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly
  2. B
    Reduce or eliminate the business impact of the vector by testing the vectors
  3. C
    Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing
  4. D
    Determine the frequency and severity of the issue where the vector does not route calls properly

Correct Answer:
C

Question #22
A customer has a problem with the Call Center Elite Multichannel Media Store. They cannot connect to a database and access the media store.
What would be helpful to narrow the fault domain?
  1. A
    The customer should ensure that the core services are running and that the software is installed
  2. B
    The customer should ensure that the software is installed
  3. C
    The customer should ensure that the database software is installed
  4. D
    The customer should ensure that the services are running

Correct Answer:
A

Question #23
You can reduce time-to-resolution for complex multi-product issues through a repeatable and systematic approach.
Which stage is NOT a good stage to use when developing a resolution plan?
  1. A
    Hypothesis Testing
  2. B
    Remediation
  3. C
    Prevention
  4. D
    Problem Analysis
  5. E
    Reproducing the Error

Correct Answer:
B

Question #24
With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?
  1. A
    Implementing corrective actions
  2. B
    Choosing corrective actions
  3. C
    Recognizing the problem
  4. D
    Determining the triggers

Correct Answer:
D

Question #25
You have Avaya Aura Call Center Elite Multichannel installed on a Windows 2012 Server.
How do you locate server application events?
  1. A
    Use the ping command to check reachability
  2. B
    Use the Communication Manager to check programming
  3. C
    Use Windows Services to check for log files
  4. D
    Use TTrace to review events on the server

Correct Answer:
D

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