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Avaya 7491X Exam Practice Questions (P. 4)

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Question #16
Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)
  1. A
    Integrated Data Server
  2. B
    Application Management Server
  3. C
    License Director Server
  4. D
    XML Server
  5. E
    Media Director

Correct Answer:
BCD

Question #17
A call center has two sets of server applications in the primary location, Seattle and in the secondary location, New York. In Seattle, a significant storm has shut down the offices and there is no electricity available.
What happens with the call center?
  1. A
    When the primary XML Server loses power, the secondary XML server in New York has to be manually set by the IT department. It then can signal to deliver work items to agents.
  2. B
    When the primary XML Server loses power, the secondary XML server in New York will take a few seconds to automatically connect. It then can signal to deliver work items to agents.
  3. C
    When the primary License Director Server loses power, the License Director server in New York automatically starts the XML and Media Director Servers to start routing contacts to agents.
  4. D
    When the primary License Director Server loses power, the License Director server requires a manual restart to control the XML Server in New York. Contacts are then routed to agents.

Correct Answer:
B

Question #18
You are having problems with Avaya Aura Call Center Elite Multichannel and you are considering a work around.
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?
  1. A
    D4 – define escape points
  2. B
    D2 – describe the problem
  3. C
    D1 – establish a team
  4. D
    D3 – develop interim containment actions
  5. E
    D5 choose corrective actions D

Correct Answer:
Explanation
Reference:
http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf

Question #19
Before you call Global Support Services (GSS), you must have a good understanding of the problem.
Which three questions should you be able to answer before you call GSS? (Choose three.)
  1. A
    Do you have a record of all login IDs and passwords for the server?
  2. B
    Are there configuration changes to the system?
  3. C
    Is the problem recorded in the knowledge base?
  4. D
    What are the affected components?
  5. E
    Does the server use supported operating system?

Correct Answer:
BCD

Question #20
If your software is not working, what is the best practice to determine how to fix the concern?
  1. A
    Use the nine disciplines associated with troubleshooting to identify and describe the problem
  2. B
    Do a root cause analysis and gather information to solve the problem to prevent future issues
  3. C
    The ability to get the software running immediately will solve all business needs
  4. D
    Monitor logs and alerts for information for a few months to determine the problem

Correct Answer:
D

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