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Avaya 7392X Exam Practice Questions (P. 4)

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Question #16
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone.
Which call center feature provides this capability?
  1. A
    Redirection on No Answer (RONA)
  2. B
    Forced Agent Logout form the After Call Work (ACW) mode
  3. C
    Adjunct Routing
  4. D
    Variable in Vectors

Correct Answer:
A

Question #17
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
  1. A
    Service Level Maximizer (SLM) can be used as an agent-based call distribution type.
  2. B
    Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
  3. C
    Call Management System (CMS) or IQ must be used as the reporting tool.
  4. D
    It is possible to use Vector Directory Number (VDN) skill preferences.
  5. E
    It includes Expert Agent Selection (EAS) and Business Advocate (BA).

Correct Answer:
BDE

Question #18
Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?
  1. A
    System-Parameters Security
  2. B
    Special System Parameters
  3. C
    System-Parameters Customer-Options
  4. D
    Feature-Related System Parameters

Correct Answer:
C

Question #19
When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)
  1. A
    Service Level Maximizer
  2. B
    Business Advocate
  3. C
    Hunt Group
  4. D
    Call Management System (CMS)
  5. E
    Expert Agent Selection (EAS)

Correct Answer:
ABE

Question #20

Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
  1. A
    Step 8 in Denver should be a busy command.
  2. B
    The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.
  3. C
    The wait-time command in step 1 in Denver is considered a call acceptance command and calls to Interflow.
  4. D
    The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to Interflow.

Correct Answer:
B

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