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Avaya 7392X Exam Practice Questions (P. 1)

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Question #1
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?
  1. A
    Adjunct Routing
  2. B
    Network Call Redirection
  3. C
    Network Call Transfer
  4. D
    Look-Ahead Interflow

Correct Answer:
D

Question #2
For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?
  1. A
    5
  2. B
    1
  3. C
    2
  4. D
    3
  5. E
    7

Correct Answer:
E

Question #3
A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.
Which statement is true about this scenario?
  1. A
    BCMS has all the functions Call Management System (CMS) supports but with less capacity.
  2. B
    BCMS generates Split Reports and not Skills Reports.
  3. C
    BCMS does not support all Call Center Elite features.
  4. D
    BCMS is only offered for customers with a Basic Call Center package.

Correct Answer:
C

Question #4
What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?
  1. A
    Automatic Number Identification (ANI)
  2. B
    Basic Call Management System (BCMS)
  3. C
    VuStats
  4. D
    Service Level Maximizer (SLM)

Correct Answer:
B

Question #5
Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
  1. A
    the customized handling of incoming calls via programmed commands
  2. B
    the ability for supervisors to monitor an agent’s Automatic Call Distribution (ACD) calls
  3. C
    the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
  4. D
    the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.
  5. E
    the ability to change the skills assigned to an agent

Correct Answer:
AD

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