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Avaya 7391X Exam Practice Questions (P. 4)

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Question #16
Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura Call Center Elite and Call
Center Elite Multichannel? (Choose two.)
  1. A
    Restart the Multichannel server when the AES is configured
  2. B
    Enable the AES Server node name on the Elite Multichannel server
  3. C
    Configure the CTI User in AES
  4. D
    Configure the CTI link in AES

Correct Answer:
BD

Question #17
A customer is planning to use the Application Enablement Server (AES) so they receive an enhanced set of application programming interfaces that improves the functionality of the Avaya Communication services.
Which statement describes additional benefits the customer would receive by using AES?
  1. A
    It is an optional component of Elite Multichannel
  2. B
    It consolidates multiple CTI servers onto a single platform
  3. C
    It communicates directly with the Multichannel Desktop
  4. D
    It allows the XML server to manage the databases

Correct Answer:
B

Question #18
A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports.
Which statement is true about scenario?
  1. A
    BCMS is only offered for customers with a Basic Call Center package
  2. B
    BCMS generates Split Reports and not Skills Reports
  3. C
    BCMS has all the functions Call Management System (CMS) supports but with less capacity
  4. D
    BCMS does not support all Call Center Elite features

Correct Answer:
D

Question #19
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
  1. A
    Adjunct Routing
  2. B
    Network Call Transfer
  3. C
    Look-Ahead Interflow
  4. D
    Network Call Redirection

Correct Answer:
C
Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28)

Question #20
A call center has eight agents. All of the agents are fluent in English, but four can also speak French.
To enable French speaking callers to talk to the appropriate agents, which Call Center Elite feature allows you to maximize the staffing resources?
  1. A
    Expert Agent Distribution
  2. B
    Call Redirection
  3. C
    Communication Manager
  4. D
    Multicast Routing

Correct Answer:
C
Reference:
https://downloads.avaya.com/css/P8/documents/101013907
(page 205)

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