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Avaya 7391X Exam Practice Questions (P. 2)

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Question #6
With Expert Agent Selection (EAS), when is an agent’s internal login ID associated with a specific telephone?
  1. A
    when the station has Auto Answer enabled
  2. B
    when the agent logs in at that telephone
  3. C
    when the agent’s login ID is administered in the switch
  4. D
    when the telephone extension is configured on the station form

Correct Answer:
B
Reference:
https://support.avaya.com/public/index?page=content&id=SOLN273102&group=UG_PUBLIC

Question #7
Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?
  1. A
    The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to no
  2. B
    The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no
  3. C
    The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to yes
  4. D
    The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to yes

Correct Answer:
B

Question #8
Direct Agent calls are not getting counted correctly in Call Management System (CMS).
What must be administered so that Direct Agent calls are measured properly?
  1. A
    ead-mia
  2. B
    skill-level
  3. C
    Class of Service (COS)
  4. D
    Class of Restriction (COR)

Correct Answer:
D

Question #9
Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)
  1. A
    Class of Restriction (COR)
  2. B
    Tenant Number (TN)
  3. C
    Class of Services (COS)
  4. D
    Measured
  5. E
    VDN Skill

Correct Answer:
stBE
Reference:
https://downloads.avaya.com/css/P8/documents/100180550

Question #10
Which three fields on the Vector Directory Number (VDN) from are only Call Center Elite feature related? (Choose three.)
  1. A
    Best Service Routing (BSR) Application nd rd
  2. B
    Skill Preferences (1 , 2 , 3 Skills)
  3. C
    VDN Variables
  4. D
    Attendant Vectoring
  5. E
    Meet-me Conferencing

Correct Answer:
ACD

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