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Avaya 3304 Exam Practice Questions (P. 4)

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Question #16
Improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check id site can accept a call and has an agent available. You only want to Interflow calls that are at the top two positions of the queue.
Which command would be entered in the vector to accomplish this?
  1. A
    route-to number 9581234 with cov y if interflow – qpos = 2
  2. B
    route-to number 9581234 with cov n if interflow – qpos <= 2
  3. C
    route-to number 9581234 with cov n if interflow – qpos < 2
  4. D
    route-to number 9581234 with cov y if interflow – qpos <= 2

Correct Answer:
B
Reference Comcode 108596545 page 217

Question #17
A situation has come up where it is necessary to have more than one service observer active against a Vector Directory Number (VDN).
Which two parameters are necessary to make that happen? (Choose two.)
  1. A
    Allow Two Observers in Same Call
  2. B
    Service Observing /SSC Allowed with Exclusion
  3. C
    Service Level Maximizer
  4. D
    service observing (VDN

Correct Answer:
AC
Reference Avaya Aura Communication Manager Screen Reference page 383

Question #18
A customer wants to routinely monitor their vectors for unexpected results.
How would they monitor their results?
  1. A
    In the Communication Manage (CM), use the list history command.
  2. B
    In the CM, use the display events command.
  3. C
    In Call Management System (CMS), use the System Maintenance > Reports > Error Log Report
  4. D
    In CMS, use the Exceptions > Reports > Vector Exceptions.

Correct Answer:
B

Question #19
While configuring a vector using the best Service Routing feature, the installer was not able to use the consider location command.
Why did the installer encounter this feature?
  1. A
    The Best Service Routing feature was not enabled on the Feature-Related System Parameters form.
  2. B
    Look Ahead Interflow (LAI) was not enabled on the System-Parameters Customer Options form
  3. C
    Expert Agent Selection (EAS) was not enabled on the Feature-Related System Parameters form.
  4. D
    Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.

Correct Answer:
B
Reference Administering Avaya Aura Call Center Features 6.0 page 55

Question #20
Which two Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two)
  1. A
    Class of Restriction (COR)
  2. B
    Tenant Number (TN)
  3. C
    Class of Services (COS)
  4. D
    Measured
  5. E
    VDN Skill

Correct Answer:
BE
Reference Programming Call Vectors in Avaya Aura Call Center 6.0 Page 30

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