Nest 0 Cart
Nest Account
Popular Exams
All Categories...
Nest
Nest 0
Contact
Log In / Sign Up
Copyright 2024 © store. All rights reserved.
Home Avaya 3304

Avaya 3304 Exam Practice Questions (P. 1)

  • Full Access (69 questions)
  • Six months of Premium Access
  • Access to one million comments
  • Seamless ChatGPT Integration
  • Ability to download PDF files
  • Anki Flashcard files for revision
  • No Captcha & No AdSense
  • Advanced Exam Configuration
Get Contributor Access
Question #1
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
  1. A
    It enables routing of calls to the agent that is most idle.
  2. B
    It dynamically matches a customer to an optimal agent.
  3. C
    It provides conditional routing of calls to agent queues.
  4. D
    It allows for dynamic reporting of call center activities in custom methods.
  5. E
    It uses advanced algorithms to efficiently route calls to agents.

Correct Answer:
BE
Reference Avaya Aura Call Center Feature Reference 6.0 page 78

Question #2
What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center Elite? (Choose three.)
  1. A
    Service Level Maximize
  2. B
    Advocate
  3. C
    Hunt Group
  4. D
    Call Management System (CMS)
  5. E
    Agent Selection (EAS)

Correct Answer:
ABE
Reference : Avaya Aura Call Center Feature Reference 6.0 Page 358
Programming Call Vectors in Avaya Aura Call Center 6.0 Page 205

Question #3
A supervisor wants to endure that a specified group of agents logout at a specified time during the work week.
How can this be accomplished?
  1. A
    with After Call Work (ACW) Agent Considered Idle
  2. B
    with Forced Agent Logout Time
  3. C
    with Interruptible Aux Notification Timer (sec)
  4. D
    with Maximum Time Agent in ACW before logout (sec)

Correct Answer:
B
Reference: Administering Avaya Aura Call Center Features 6.0 page 11

Question #4
A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abruptly?
  1. A
    queue priority levels
  2. B
    reserve agents
  3. C
    skill preference levels
  4. D
    percent allocation

Correct Answer:
D

Question #5
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?
  1. A
    Call Work Codes
  2. B
    Authorization Codes
  3. C
    Reason Codes
  4. D
    AUX State Codes

Correct Answer:
C
Reference : Avaya Aura Call Center 6.0 Overview Page 26

Next Questions

All Pages