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Avaya 3300 Exam Practice Questions (P. 4)

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Question #16
A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Skillet Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Skillet.
Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)
  1. A
    Create a Skillet Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.
  2. B
    Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.
  3. C
    Assign Skillet Threshold Class to Customer Service Skillset.
  4. D
    Create a custom formula for Calls Waiting.
  5. E
    Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.

Correct Answer:
ABC
Avaya Aura ConfigurationOrchestration Designer Application Development 281

Question #17
A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application.
Which two statements regarding converting scripts are true? (Choose two.)
  1. A
    The original script application must be In the Contact Center View.
  2. B
    The original script application must be In the Local View.
  3. C
    The conversion of the script to a flow results in only one APPLICATION, the flow version.
  4. D
    The conversion of a script to a flow results in two scripts, the original script version and the new flow version.

Correct Answer:
BC
Avaya Aura ConfigurationOrchestration Designer Application Development Page 127

Question #18
A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS
What are two Inputs after the PARAMETERS command? (Choose two.)
  1. A
    prompttoplay
  2. B
    _c_play_and_collect
  3. C
    GIVE IVR WITH VXML TREATMENT
  4. D
    Numberofdigits
  5. E
    ASSIGN "please enter account number.wav"

Correct Answer:
AD
Page 375 Avaya Aura ConfigurationOrchestration Designer Application Development

Question #19
A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real Time Display would accomplish this?
  1. A
    Agent Map
  2. B
    Billboard Collection
  3. C
    Interval to Date Display
  4. D
    Time Line Display

Correct Answer:
D

Question #20
A customer would like incoming calls to queue to the skillset with the most agents in service. Which intrinsic would accomplish this?
  1. A
    MOST LOGGED AGENTS
  2. B
    OLDEST
  3. C
    LOGGED OUT AGENT
  4. D
    LOGGED AGENT COUNT

Correct Answer:
A
Avaya Aura ConfigurationOrchestration Designer Application Development 323

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