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Avaya 3300 Exam Practice Questions (P. 3)

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Question #11
You just installed a new Avaya Aura Contact Center (AACC) Installation and you need to configure it to talk to the Avaya Media Server (Avaya MS).
Which configuration options do you needed to configure to accomplish this?
  1. A
    Media Servers and Routes
  2. B
    Media Servers and Media Service and Routes
  3. C
    Routes and Contact Types
  4. D
    CONs (Route Points) and Skillsets

Correct Answer:
B

Question #12
X customer with Avaya Aura Contact Center wants to create variables for use in script and flow applications.
What are the limitations of creating global and call variables?
  1. A
    Maximum 100 global variables, maximum 100 call variables
  2. B
    No stated maximum to global variables, maximum 100 call variables
  3. C
    Maximum 100 global variables, No stated maximum to call variables
  4. D
    Maximum 1000 global variables, maximum 100 call variables

Correct Answer:
D
Page 200 Avaya Aura Contact Center Planning and Engineering
Avaya Aura ConfigurationOrchestration Designer Application Development page 259

Question #13
Besides creating SQL statements that can be executed within scripts, what is another use of the database Integration wizard?
  1. A
    It can be used to define variables.
  2. B
    It can be used to store scripts.
  3. C
    It can be used to integrate scripts with web services.
  4. D
    It can be used to define SCE blocks.

Correct Answer:
C
Avaya Aura Contact Center Server Administration Page 55

Question #14
A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued.
Which category of Intrinsic would be used to accomplish this?
  1. A
    Call
  2. B
    Skillset
  3. C
    Time
  4. D
    Traffic

Correct Answer:
D
Avaya Aura ConfigurationOrchestration Designer Application Development Page 381

Question #15
An agent In Avaya Aura Contact Center steps away from the phone set without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.
What is the most likely explanation?
  1. A
    The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.
  2. B
    The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After "Return to Queue, Make Phone set".
  3. C
    The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.
  4. D
    The "Longest Idle since Login" expired, logging out the telephone.

Correct Answer:
B
Page 58 Avaya Aura Contact Center AdministrationClient Administration

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