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Avaya 3300 Exam Practice Questions (P. 1)

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Question #1
A customer with Avaya Contract Center in SIP environment would like to add voice processing commands to an application.
Which block would be required?
  1. A
    IVR
  2. B
    Treatment
  3. C
    Output
  4. D
    Input

Correct Answer:
A
Avaya Aura ConfigurationOrchestration Designer Application Development page 345

Question #2
A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
  1. A
    Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_stlll_busy_ran_gv WAIT 30 EXECTUTE wait_loop
  2. B
    Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop
  3. C
    Section wait_loop IF QUEUED AND IF OUT OF SERVICE automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop
  4. D
    Section wait_loop IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_ran_gv WAIT 30

Correct Answer:
D

Question #3
A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?
  1. A
    the number of contacts that entered the system in the last 10 minutes
  2. B
    the total number of active calls in the system
  3. C
    the number of calls that entered the system in the last 10 minutes
  4. D
    the number of calls answered in the preceding 10 minutes

Correct Answer:
A
Avaya Aura ConfigurationOrchestration Designer Application Development page 435

Question #4
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?
  1. A
    Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
  2. B
    Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
  3. C
    Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
  4. D
    Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

Correct Answer:
D

Question #5
A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system. What is one function of the Contact Router?
  1. A
    It links agents to applications.
  2. B
    It links skillsets to applications.
  3. C
    It links Intrlnslcs to applications.
  4. D
    It links Control Directory Numbers (CDN) to applications.

Correct Answer:
D

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