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APICS CSCP Exam Practice Questions (P. 5)

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Question #41
The probability of customer dissatisfaction is highest when which of the following conditions exists?
  1. A
    Customer expectations are clearly defined.
  2. B
    Supplier execution is too low.
  3. C
    There is a gap between expected performance and perceived performance.
  4. D
    There is a gap between what was indicated and what was accomplished.

Correct Answer:
C

Question #42
Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?
  1. A
    Creating a customer-centric organization
  2. B
    Developing a map of the customer segments
  3. C
    Documenting the objectives for implementation
  4. D
    Selecting an information technology solution

Correct Answer:
A

Question #43
Which of the following customer relationship management activities most appropriately is used for revenue generation?
  1. A
    Generating customer leads
  2. B
    Generating graphic sales models
  3. C
    Measuring customer preferences
  4. D
    Identifying customer margins

Correct Answer:
A

Question #44
Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:
  1. A
    compete for customers based on service.
  2. B
    reach a larger number of potential customers.
  3. C
    reduce inventory to improve cash flow.
  4. D
    focus on attracting new customers.

Correct Answer:
A

Question #45
A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?
  1. A
    Price concessions
  2. B
    Make-or-buy
  3. C
    Distribution warehouse locations
  4. D
    Freight terms

Correct Answer:
B

Question #46
Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:
  1. A
    efficient material replenishment processes.
  2. B
    clearly identified roles for the buyer and seller.
  3. C
    a shared vision of added value.
  4. D
    a sole-source agreement.

Correct Answer:
C

Question #47
Incorporating supplier input into product and process design helps to:
  1. A
    maintain quality.
  2. B
    stabilize product costs.
  3. C
    reduce time to market.
  4. D
    save costs to the buyer.

Correct Answer:
C

Question #48
A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access. To maximize savings and gain entry to this new market, the media company should:
  1. A
    create a contract for the new market.
  2. B
    enter into a partnership.
  3. C
    form a strategic alliance.
  4. D
    acquire the distributor.

Correct Answer:
C

Question #49
A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there. Which of the following actions is most effective in helping to select a service provider?
  1. A
    Contacting the country's consulate for leads
  2. B
    Contacting the country's local government for recommendations
  3. C
    Visiting several potential providers before making a selection
  4. D
    Finding a trusted local business agent to help in the search

Correct Answer:
D

Question #50
Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?
  1. A
    Automation of supplier sales activities
  2. B
    Elimination of formal contracts
  3. C
    Reduction in customer and supplier inventories
  4. D
    Standardization of communications

Correct Answer:
C

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