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APICS CSCP Exam Practice Questions (P. 3)

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Question #21
The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:
  1. A
    design history.
  2. B
    available capacity.
  3. C
    inventory balance.
  4. D
    warehouse location.

Correct Answer:
B

Question #22
Using an independent service provider for logistics would be most appropriate in which of the following situations?
  1. A
    A shoe company that wants to penetrate a foreign market
  2. B
    A business that owns plants and warehouses globally
  3. C
    A financial services company that wants to expand its services
  4. D
    A cable television company that wants to add services

Correct Answer:
A

Question #23
The most likely benefit of implementing a collaborative transportation management system (TMS) is:
  1. A
    lower distribution center (DC) operating costs.
  2. B
    fewer transportation planners.
  3. C
    less variability in picking and packing time.
  4. D
    less variability in transportation costs.

Correct Answer:
D

Question #24
Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?
  1. A
    Lead times for shipments are more variable.
  2. B
    Individual packages and cartons are less uniform.
  3. C
    There are more regulations mandated by local governments.
  4. D
    There is more competition for scarce transportation lanes.

Correct Answer:
B

Question #25
A remanufacturer of equipment is most likely to have what type of supply chain?
  1. A
    Modular logistics
  2. B
    Reverse logistics
  3. C
    Mixed model
  4. D
    Lateral

Correct Answer:
B

Question #26
A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers.
Engaging in this activity should allow the firm to:
  1. A
    create a more loyal customer base.
  2. B
    improve customer satisfaction rates.
  3. C
    increase market share.
  4. D
    target higher-profit customers.

Correct Answer:
A

Question #27
A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?
  1. A
    Customer differentiation
  2. B
    Order winner segregation
  3. C
    Market segmentation
  4. D
    Channel definition

Correct Answer:
C

Question #28
The value that logistics provides within the supply chain can best be summarized as:
  1. A
    satisfying customer expectations about availability and delivery at an acceptable total cost.
  2. B
    meeting promised location and on-time delivery goals with minimal use of expediting.
  3. C
    establishing inventory and delivery goals with various customers that fulfill the firm's profit objectives.
  4. D
    providing accurate in-transit and delivery information to customers and salespeople.

Correct Answer:
A

Question #29
A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment. Which of the following approaches would be most appropriate?
  1. A
    Analyzing the buying history for each of the market segments
  2. B
    Asking the manufacturer's direct customers
  3. C
    Conducting a market research project
  4. D
    Sending samples of potential future products to the final customers

Correct Answer:
C

Question #30
The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:
  1. A
    a quick response program.
  2. B
    quality function deployment.
  3. C
    total quality management.
  4. D
    early supplier involvement.

Correct Answer:
B

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