WorldatWork C8 Exam Practice Questions (P. 5)
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Question #21
- AA description of who the organization is, where it is headed and what it wants for the future
- BA written explanation of the intention or purpose of the organization and why it is in business
- CA statement of what kind of organization it wants to be and the guiding principles and/or beliefs shared by stakeholders
- DA detailed account of the organization's goals, directions to achieve them and how it will compete
A

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Question #22
- AWhat direction will we take?
- BHow do we work?
- CWhy are we in business?
- DHow will we achieve our objectives?
C

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Question #23
- AThe business plan
- BThe corporate objective
- CThe mission statement
- DThe competitive strategy
D

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Question #24
- AOperational excellence
- BProduct/service leadership
- CCustomer intimacy
- DBrand loyalty
C

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Question #25
- AOperational excellence
- BProduct/service leadership
- CCustomer intimacy
- DBrand loyalty
B

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