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Six Sigma ICYB Exam Practice Questions (P. 2)

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Question #6
Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.
  1. A
    Desirable
  2. B
    Beneficial
  3. C
    Critical-to-Quality
  4. D
    Preferred

Correct Answer:
C

Question #7
Benefits and working conditions would be primarily the concern of which of the following?
  1. A
    Voice of the Customer
  2. B
    Voice of the Employee
  3. C
    Voice of the Business
  4. D
    Voice of the Process

Correct Answer:
B

Question #8
In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs, are the __________ variables.
  1. A
    Independent, dependent
  2. B
    Individual, multiple
  3. C
    Sole, multiple
  4. D
    Dependent, independent

Correct Answer:
D

Question #9
When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between "what is" and __________________.
  1. A
    "What isn’t"
  2. B
    "What will make money"
  3. C
    "What will cost less"
  4. D
    "What should be"

Correct Answer:
D

Question #10
Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?
  1. A
    Functionality
  2. B
    Durability
  3. C
    Dependability
  4. D
    None

Correct Answer:
D

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