ServiceNow® CIS-HAM Exam Practice Questions (P. 3)

GPT-4o - Answer

For an IT asset, the primary considerations involve handling financial aspects, managing contracts like licenses and warranties, and understanding lifecycle connections within the CMDB. These elements are crucial as they help in optimizing financial planning and compliance management throughout the asset's lifecycle. CI, on the other hand, focuses more on the operational status and interrelations for effective service management. Thus, distinguishing between IT asset and CI management is essential for targeting these specific organizational needs.

GPT-4o - Answer

Great job on choosing Facilities, Software entitlements, and Software distributions as types of assets. Just a heads-up: while Software distributions aren't always recognized as assets in every context, in the realm of hardware asset management, they play a crucial role, especially when they are proprietary and could be linked to potential revenue generation. Keep in mind that the categorization can vary depending on specific business practices or industries.

GPT-4o - Answer

The feedback from several users suggests that the default display name for an asset in the context of ServiceNow's Hardware Asset Management might actually be a combination of asset tag and model, rather than serial number and model. It's crucial to double-check this kind of information with the most current platform documentation or configuration settings, as defaults can sometimes be altered or misunderstood in practice.

GPT-4o - Answer

The correct answer is 'Consumed' as this is the default state for assets created in the instance but not yet allocated to end-users or specific tasks, serving as a placeholder until utilization details are clarified and assigned. Remember, if the asset's default state set differently in your system, verify the configurations, as this could vary based on system settings!

GPT-4o - Answer

When a customer opts out of the ServiceNow Content Service for specific models, the unrecognized data continues to be sent to the Content Service; however, this data is encrypted to ensure privacy. This process maintains data security while allowing ServiceNow to improve its services, benefiting the broader user community. Even though the data is encrypted, it does not impinge on the customer’s receipt of Content Library updates, which continue as usual.