ServiceNow® CIS-HAM Exam Practice Questions (P. 1)
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Question #1
What are the three tiers of Lifecycle Management? (Choose three.)
- AKnow what you don't have
- BIncrease onboarding controls
- CKnow what you haveMost Voted
- DImprove management controlsMost Voted
- EImprove efficiencyMost Voted
Correct Answer:
ADE
ADE

Absolutely, focusing on the correct Lifecycle Management tiers is key, and based on your exam prep, understanding the workflow from knowing what you have, improving management controls, to enhancing efficiency gets you covering all bases effectively. Keep drilling into these concepts to navigate the entire asset lifecycle confidently and reap the practical benefits within an organization. This approach isn't just theoretical but deeply tied to operational success in asset management. Keep up the good work, and use these principles as your guiding stars!
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Question #2
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
- Aprocurement_user
- Binventory_admin
- CitilMost Voted
- Ddiscovery_admin
- Easset
Correct Answer:
C
C

The itil role is indeed key within the ServiceNow platform, especially for handling core ITSM processes like incident management, problem management, change management, and configuration management. This role is crucial for those involved in daily IT operations, ensuring that users can manage various IT service issues efficiently.
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Question #3
Which plugins for asset management functionality are inactive by default? (Choose three.)
- AExpense Line
- BHardware Asset ManagementMost Voted
- CProcurementMost Voted
- DDepreciation
- ECost ManagementMost Voted
- FMy Assets
Correct Answer:
ABD
ABD

Remember, when setting up an asset management system in ServiceNow, not all plugins are initially active. Specifically, the Expense Line, Hardware Asset Management, and Depreciation plugins are inactive by default. This means you'll need to manually activate these plugins to utilize their functionalities. These are crucial for tracking expenses related to assets, managing physical hardware assets, and calculating depreciation respectively – key elements for effective hardware asset management. Always check if activation of these plugins aligns with your organizational needs and ensure the necessary licenses are available if additional plugins are required.
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Question #4
What is the third tier of the capability blueprint?
- APractical management
- BStrategic conformance
- CTrustworthy data
- DOperational integrationMost Voted
- EFinancial management
Correct Answer:
D
D

Operational Integration is indeed the third tier of the capability blueprint. This tier emphasizes enhancing efficiencies and effectiveness by integrating asset management processes with other systems such as procurement and IT service management. This integration is crucial for holistic management that streamlines operations and supports broader organizational goals. By doing so, it bridges the daily asset management tasks with the strategic objectives of the organization, creating a more coordinated and effective asset management environment.
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Question #5
Which is NOT a component of a hardware asset's lifecycle?
- ADispose
- BRequest
- CConsumeMost Voted
- DProcure
- EReceive
Correct Answer:
C
C

Absolutely spot-on, buddy. Typically, in hardware asset management, 'consume' relates specifically to consumables like toners or batteries. These are items you would expect to deplete rather than regularly interact with like other long-term assets you request, procure, receive, or eventually dispose of. Keep those distinctions clear—it helps a ton in practice!
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