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ServiceNow® CIS-EM Exam Practice Questions (P. 4)

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Question #16
Which are recommended best practices for Event Management? (Choose three.)
  1. A
    Filter out events on ServiceNow Instance for easier consolidation and aggregation.
  2. B
    Promote all events to alerts during initial implementation until you fully understand which should be ignored.
  3. C
    Filter out events at source rather than in the ServiceNow instance.
  4. D
    Base-line “normal-state” events to filter out background noise.
  5. E
    Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.

Correct Answer:
CDE

Question #17
For an incoming event with a matching message key, what allows an existing alert to be automatically closed?
  1. A
    In the event rule, set the Severity to 0
  2. B
    In the alert rule, set the Severity to 0
  3. C
    In the alert rule, set the Severity to -1
  4. D
    In the event rule, set the Severity to -1

Correct Answer:
A

Question #18
A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.
What is the most likely cause of this issue?
  1. A
    The support agent does not have the evt_mgmt_user role.
  2. B
    The support agent only has the evt_mgmt_admin role.
  3. C
    The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
  4. D
    The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

Correct Answer:
A

Question #19
What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?
  1. A
    The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.
  2. B
    The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.
  3. C
    All CIs stored in the CMDB must have an assigned IP address within your infrastructure.
  4. D
    A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

Correct Answer:
BD

Question #20
What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?
  1. A
    CI Remediations
  2. B
    CI Relation Types
  3. C
    CI Identifiers
  4. D
    Process to CI Type Mapping
  5. E
    CI Class Manager

Correct Answer:
E

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