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Salesforce Field Service Lightning Consultant Exam Practice Questions (P. 2)

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Question #6
Universal Containers wants to invoice its customers for the parts used when performing repairs on installed Assets.
What should a Consultant recommend to track the price of the parts consumed?
  1. A
    Use Products and Price Books to track the price.
  2. B
    Use Opportunity Line Items and Price Books to track the price.
  3. C
    Use a custom object to model the Work Order pricing and price.
  4. D
    Use Assets and Products to track the price.

Correct Answer:
A

Question #7
Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)
  1. A
    Use Work Order and Work Order Line Items.
  2. B
    Use a custom object to model the Work Order pricing.
  3. C
    Use the Einstein Pricing Configurator.
  4. D
    Set up Products and Price Books.

Correct Answer:
AD

Question #8
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)
  1. A
    Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
  2. B
    Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
  3. C
    Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
  4. D
    Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.

Correct Answer:
BC

Question #9
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders.
What field type should be configured to capture this information?
  1. A
    Barcode
  2. B
    Date
  3. C
    Formula
  4. D
    Text

Correct Answer:
D

Question #10
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Service Appointments or Service Resources are hidden from partners.
How would a Partner user update the Work Order record from a mobile Device?
  1. A
    Field service mobile app
  2. B
    Salesforce mobile app
  3. C
    Work Order records are unavailable on a mobile device
  4. D
    Salesforce Touch

Correct Answer:
B

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