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Home Salesforce Certified Heroku Architecture Designer

Salesforce Certified Heroku Architecture Designer Exam Practice Questions (P. 5)

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Question #21
Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)
  1. A
    Select the relevant Work Types for each Resource.
  2. B
    Use Work Types with Required Skills.
  3. C
    Assign the appropriate Skills to Resources.
  4. D
    Create Multiple Work Orders Line Items per service.

Correct Answer:
BC

Question #22
Universal Containers would like to engage contractors and customers directly in their Field Service solution.
Which three options will provide read, write, and edit access to Work Order objects? (Choose three.)
  1. A
    Chatter File Connect
  2. B
    Partner Community license
  3. C
    Customer Community Plus license
  4. D
    Customer Community license
  5. E
    Chatter Customer Group

Correct Answer:
BCD

Question #23
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders.
What should a Consultant take into consideration?
  1. A
    Managing page layouts and milestone trackers can be done in the Salesforce mobile app.
  2. B
    Creating Entitlements for Cases and Work Orders must be separated.
  3. C
    Managing page layouts and validation rules can be done in Salesforce Lightning.
  4. D
    Creating Entitlements for Work Orders requires Lightning to be enabled.

Correct Answer:
B

Question #24
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck.
Which three steps should a Consultant recommend to track the number of parts consumed? (Choose three.)
  1. A
    Build a report to view Products Consumed on Work Order Line Items.
  2. B
    Build a report to view Inventory Transactions.
  3. C
    Build a report to view Products Consumed on Work Orders.
  4. D
    Build a report using the Service Appointment Inventory module.
  5. E
    Build a report using the Work Order inventory module.

Correct Answer:
ABC

Question #25
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically.
What should a Consultant recommend to meet this requirement?
  1. A
    Create a Process Builder to generate a report.
  2. B
    Use the standard Service Report.
  3. C
    Use the standard Work Order email template.
  4. D
    Create a custom report.

Correct Answer:
B

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