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Home Salesforce Certified Heroku Architecture Designer

Salesforce Certified Heroku Architecture Designer Exam Practice Questions (P. 1)

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Question #1
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment.
How should a Consultant recommend adhering to this business process?
  1. A
    Assign Permission Sets that allow Status Transitions.
  2. B
    Allow Status Transitions based on Role.
  3. C
    Limit Status Transitions based on Profile.
  4. D
    Configure Status Transitions based on Resource Type.

Correct Answer:
C

Question #2
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location.
What set of steps should a Consultant recommend to dispatch the Technician?
  1. A
    Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
  2. B
    Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
  3. C
    Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
  4. D
    Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Correct Answer:
D

Question #3
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
  1. A
    Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
  2. B
    Create an Approval Process from the Service Appointment for the customer's Authorization.
  3. C
    Create a checkbox on the Service Appointment that will capture the customer's Authorization.
  4. D
    Create a custom text field to capture the customer's signature on Salesforce mobile app.

Correct Answer:
C

Question #4
Universal Containers maintains their service level agreements at the customer level only.
How can a Consultant ensure agents can verify coverage?
  1. A
    Set up Entitlement Process, set up Service Contracts, display the related List on the Contact Page Layout.
  2. B
    Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.
  3. C
    Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.
  4. D
    Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

Correct Answer:
C

Question #5
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three.)
  1. A
    Google Traffic Data
  2. B
    Service Appointment Dependencies
  3. C
    Resource's Home Base
  4. D
    Service Appointments
  5. E
    Resource's Travel Speed

Correct Answer:
ACD

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