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Home Pegasystems PEGACSSA74V1

Pegasystems PEGACSSA74V1 Exam Practice Questions (P. 4)

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Question #16
Consider the following requirement:
Which configuration satisfies this requirement?
  1. A
    Add an alternate stage with at least one process to the case life cycle.
  2. B
    Add a primary stage with at least one process to the case life cycle.
  3. C
    Add a case-wide optional action to the case life cycle.
  4. D
    Add an assignment to the case life cycle.

Correct Answer:
C

Question #17
The business process for an automobile insurance claim consists of the following phases:
"¢ Submission: The customer contacts a customer service representative (CSR) to file the claim.
"¢ Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
"¢ Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
"¢ Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
  1. A
    Submission
  2. B
    Verification
  3. C
    Review
  4. D
    Repair

Correct Answer:
D

Question #18
A company requires that patients receive status updates during processing of medical tests. Patients are not users of the application.
You create the work party for the patient as an instance of which class?
  1. A
    Data-Party-Person
  2. B
    Data-Party-Operator
  3. C
    Data-Party-Com
  4. D
    Data-Party-Org

Correct Answer:
A
Reference:
http://rulepega.com/2316235/How-to-add-the-work-party-to-a-case-type

Question #19
Which requirement is satisfied by configuring a service level agreement?
  1. A
    Requests from customers with elite status go to a dedicated work group.
  2. B
    Users are notified when they receive an assignment.
  3. C
    A transaction review is completed within 24 hours.
  4. D
    Transaction dispute cases are considered more urgent than address change cases.

Correct Answer:
B

Question #20
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
  1. A
    Text the customer with status changes in an insurance claim.
  2. B
    Fax a new insurance claim to the auto repair shop.
  3. C
    Assign a new insurance claim to a case worker to process.
  4. D
    Phone a customer for additional information about the case.

Correct Answer:
AD

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