An organization has had a series of recent failures in one of their core applications. The time it took to identify and resolve the error exceeded agreed service levels. The IT service provider is trying to identify ways to improve their ability to respond while also improving their resiliency.
Which of the following principles behind the Third Way could help their situation?
A
They could analyze their internal processes to identify constraints that are affecting workflow and delays
B
They could intentionally introduce faults into their infrastructure to practice their ability to respond and identify ways to increase their resiliency
C
They could provide more opportunities for feedback from Dev Ops stakeholders
D
They could review their MTTR statistics to see where they could add more redundant systems
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