Microsoft MB6-897 Exam Practice Questions (P. 3)

You need to close a case for a specific customer.
What status allows you to close a case?

Which two scenarios restrict the cancellation of a sales order? Each correct answer presents a complete solution.

You retail store policy states that you cannot have more than $1,000.00 or less than $200.00 in the cash drawer at any given time. You have a busy hour at your store resulting in a $1,200.00 balance in the cash drawer.
You need to ensure that you are following the store policy.
What should you do?

You plan to close the store at the end of your shift. The store policy requires:
✑ All cash must be reconciled at the end of the day.
✑ The cash drawer must contain a minimum of $100.00 cash at all times.
✑ The store safe must contain exactly $1,000.00 in it at the end of the day.
The cash drawer has $1000,00. cash in it. The store safe has $700.00 cash in it.
You need to ensure you are following the store policy.
What should you do?

You need to create a customer return merchandise authorization using call center functionality.
Under which circumstance will the customer receive the refund before the item is received into the warehouse.