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Microsoft MB2-719 Exam Practice Questions (P. 2)

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Question #6
You plan to publish a customer journey.
You need to ensure that the journey includes all required content and settings.
Which option on the Customer journey command bar should you use?
  1. A
    Save as Template
  2. B
    Test
  3. C
    Flows
  4. D
    Check for Errors

Correct Answer:
D
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/create-simple-customer-journey

Question #7
You are creating an email template.
Which two content blocks can you add? Each correct answer presents a complete solution.
  1. A
    button
  2. B
    media
  3. C
    survey
  4. D
    HTML

Correct Answer:
AC
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/design-digital-content

Question #8
You observe that some marketing emails that are part of customer journeys are not sent out. Information about the emails displays in Customer Journey Blocked
Email Insights.
You need to determine the cause for the issue.
What are three possible reasons why the emails are not sent? Each correct answer presents a complete solution.
  1. A
    A Dynamics 365 internal error prevents email sends.
  2. B
    The contact has unsubscribed from receiving marketing emails.
  3. C
    The contact has been added to a suppression segment.
  4. D
    The contact record has a lowered General Data Protection Regulation (GDPR) consent level.
  5. E
    The contact's email server was not online when the email was sent.

Correct Answer:
BCD
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/insights

Question #9
You need to see how your email would render on different email clients and platforms.
What should you do?
  1. A
    Use the Basic Preview option.
  2. B
    Use the Inbox Preview option.
  3. C
    Test and send the email.
  4. D
    Use the HTML Preview option.

Correct Answer:
B
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/email-templates

Question #10
A marketing team member adds a lead scoring rule with multiple conditions.
The rule is not working as expected and fails to run against multiple lead records.
You need to identify the cause for the rule failure.
What is the likely cause of the failure?
  1. A
    Lead records were not related to contact records.
  2. B
    Lead records were not included in a business workflow.
  3. C
    Lead records did not have an email address.
  4. D
    Lead records were not related to account records.

Correct Answer:
A
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-lead-scoring

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