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Home Microsoft MB2-718

Microsoft MB2-718 Exam Practice Questions (P. 4)

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Question #16
What are the states a knowledge base article can be in?
  1. A
    Active, Approved, Draft, Inactive, or Scheduled
  2. B
    Active or Inactive
  3. C
    Approved, Archived, Discarded, Draft, Expired, or Scheduled
  4. D
    Approved, Cancelled, Draft, Expired, On Hold, or Scheduled

Correct Answer:
A

Question #17
A user named User1 creates a knowledge base article. No other action has been taken. User1 must modify the article.
You need to direct User1 to the view where the article is displayed.
To which view should you direct User1?
  1. A
    Scheduled Articles
  2. B
    Unapproved Articles
  3. C
    Draft Articles
  4. D
    Inactive Articles

Correct Answer:
B

Question #18
You are creating a new knowledge base article about a known product defect.
After publishing the article, you discover an inaccuracy.
You need to correct the issue while maintaining a traceable history of what was published.
What should you do?
  1. A
    Use the update article option.
  2. B
    Revert the article to draft status, fix the error, and then republish the article.
  3. C
    Delete and recreate the article.
  4. D
    Publish a minor revision to the article.

Correct Answer:
D

Question #19
Which of the following records can you convert into a case?
  1. A
    task
  2. B
    queue
  3. C
    lead
  4. D
    opportunity

Correct Answer:
A

Question #20
Under which two circumstances will a routing rule be applied to a case without user intervention?
Each correct answer presents a complete solution.
  1. A
    A case is created as the result of a record creation rule.
  2. B
    A case was created before the routing rule was activated.
  3. C
    A case is created by using a convert to case action.
  4. D
    A case is created manually.

Correct Answer:
BD

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