The service management team is analyzing different practices, products, and services to map relevant value streams for further improvements. They are currently looking at the incident management value stream.
Which of the following statements is CORRECT?
A
Incidents should be solved and communicated in the same way for internal and external customers
B
Incidents should be solved and communicated in the same way for services developed in-house and those sourced externally
C
A single incident management value stream can include only products or only services
D
Incidents can be solved and communicated in a different way for B2B and B2C products
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