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Home Genesys GCP-GC-REP

Genesys GCP-GC-REP Exam Practice Questions (P. 3)

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Question #11
Select the available templates for adding widgets to a performance dashboard. (Choose four.)
  1. A
    Agent Status
  2. B
    Grid
  3. C
    Text
  4. D
    Metric
  5. E
    Interaction
  6. F
    Chart

Correct Answer:
ABDF

Question #12
While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?
  1. A
    Yes
  2. B
    No

Correct Answer:
A

Question #13
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
  1. A
    AHT
  2. B
    ASA
  3. C
    ACW
  4. D
    ATT

Correct Answer:
B

Question #14
How is Service Level calculated by default?
  1. A
    (Number of answered interactions – number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting(s)))*100
  2. B
    (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting(s)))*100
  3. C
    (Number of answered interactions – number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
  4. D
    (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100

Correct Answer:
C

Question #15
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for _________.
  1. A
    14 days
  2. B
    90 days
  3. C
    7 days
  4. D
    30 days

Correct Answer:
A

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