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EXIN EX0-001 Exam Practice Questions (P. 5)

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Question #41
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
  1. A
    Configuration baseline
  2. B
    Project baseline
  3. C
    Change baseline
  4. D
    Asset baseline

Correct Answer:
A

Question #42
Which of the following BEST describes the purpose of access management?
  1. A
    To provide a channel for users to request and receive standard services
  2. B
    Provides the rights for users to be able to use a service or group of services
  3. C
    To prevent problems and resulting Incidents from happening
  4. D
    To detect security events and make sense of them

Correct Answer:
B

Question #43
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice
  1. A
    All of the above
  2. B
    1 and 3 only
  3. C
    1 and 2 only
  4. D
    2 and 3 only

Correct Answer:
A

Question #44
Which one of the following includes four stages called Plan, Do, Check and Act?
  1. A
    The Deming Cycle
  2. B
    The continual service improvement approach
  3. C
    The seven-step improvement process
  4. D
    The service lifecycle

Correct Answer:
A

Question #45
The consideration of value creation is a principle of which stage of the service lifecycle?
  1. A
    Continual service improvement
  2. B
    Service strategy
  3. C
    Service design
  4. D
    Service transition

Correct Answer:
B

Question #46
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
  1. A
    Service level management
  2. B
    Service portfolio management
  3. C
    Request fulfilment
  4. D
    Demand management

Correct Answer:
C

Question #47
Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
  1. A
    Suppliers, manufacturers and vendors
  2. B
    Customers
  3. C
    Internal departments
  4. D
    The facilities management function

Correct Answer:
A

Question #48
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
  1. A
    The service level management
  2. B
    The IT service continuity management
  3. C
    The service catalogue management
  4. D
    The supplier management

Correct Answer:
D

Question #49
The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
  1. A
    Data
  2. B
    Information
  3. C
    Knowledge
  4. D
    Governance

Correct Answer:
C

Question #50
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
  1. A
    A service option
  2. B
    A service transition package (STP)
  3. C
    A service design package (SDP)
  4. D
    A service charter

Correct Answer:
C

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