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Dell E20-920 Exam Practice Questions (P. 2)

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Question #6
An organization is deploying services in a private cloud. Consumers are calling IT because they are seeing performance issues within the deployed services. How should IT troubleshoot and identify these performance issues?
  1. A
    Cloud administrator uses the monitoring tools
  2. B
    Service manager uses the monitoring tools
  3. C
    Cloud architect uses the metering tools
  4. D
    Cloud administrator uses the metering tools

Correct Answer:
B

Question #7
An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will:
Respond to infrastructure outages within 4 hours
✑ Offer multiple availability zones
✑ Ensure application up-time of 99.9%
✑ Provide monthly billing reports
Why would the public cloud provider disagree with these terms?
  1. A
    IaaS instances are virtual and therefore do not require a monthly bill.
  2. B
    Availability zones must span multiple cloud providers.
  3. C
    Application up-time is not the responsibility of other cloud provider.
  4. D
    Infrastructure outages are not the responsibility of the cloud provider.

Correct Answer:
C
Application up-time can never be the responsibility of a cloud provider. Cloud provider takes care of infrastructure. The hardware up-time is cloud provider's responsibility. The question indicates that the public cloud provider is being used for infrastructure as a service instance.

Question #8
A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage, and e-commerce capabilities for their cloud applications. Which type of APIs are these?
  1. A
    Infrastructure
  2. B
    Service
  3. C
    Application
  4. D
    Configuration.

Correct Answer:
B

Question #9
You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities. What would you recommend?
  1. A
    Begin development of a self-service portal for the business to develop and deploy applications
  2. B
    Attempt to consolidate vendors of hardware and software running in the environment by simplifying workloads
  3. C
    Identify applications with workloads that run infrequently or that require boutique services for migration to the cloud
  4. D
    Initiate a cloud comparison initiative to compare the price of competing cloud alternatives

Correct Answer:
B

Question #10
A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory.
The company intends to deploy a private cloud and provide services to internal customers. What service operation management challenge may this company face?
  1. A
    Inability to provide accurate pricing models
  2. B
    Inability to calculate fixed costs
  3. C
    Time consuming root cause analysis
  4. D
    Lack of control over service placement

Correct Answer:
D

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