Nest 0 Cart
Nest Account
Popular Exams
All Categories...
Nest
Nest 0
Contact
Log In / Sign Up
Copyright 2024 © store. All rights reserved.
Home CompTIA 220-1102

CompTIA 220-1102 Exam Practice Questions (P. 2)

  • Full Access (701 questions)
  • Six months of Premium Access
  • Access to one million comments
  • Seamless ChatGPT Integration
  • Ability to download PDF files
  • Anki Flashcard files for revision
  • No Captcha & No AdSense
  • Advanced Exam Configuration
Get Contributor Access
Question #11
A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?
  1. A
    Keyboard
  2. B
    Touch pad
  3. C
    Ease of Access Center
  4. D
    Display settings

Correct Answer:
C
chatbot-img GPT-4o - Answer
For visually impaired users needing to customize the cursor color, the Ease of Access Center in the operating system offers the necessary settings. This utility allows adaptations for better visual aid, such as adjusting the cursor's appearance to enhance visibility, alongside other accessibility features suited for various needs. This demonstrates how operating systems are equipped to be inclusive by providing customization options through integrated accessibility settings.

Question #12
A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
  1. A
    Enable multifactor authentication.
  2. B
    Increase the failed log-in threshold.
  3. C
    Remove complex password requirements.
  4. D
    Implement a single sign-on with biometrics.

Correct Answer:
D
chatbot-img GPT-4o - Answer
Implementing a Single Sign-On (SSO) system with biometrics effectively reduces password memory issues as it simplifies the login process across various applications and devices using biometric verification. This method not only eases user access by eliminating the need to remember multiple passwords but also can potentially decrease the volume of help desk tickets regarding forgotten credentials.

Question #13
A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?
  1. A
    Application updates
  2. B
    Anti-malware software
  3. C
    OS reinstallation
  4. D
    File restore

Correct Answer:
C
chatbot-img GPT-4o - Answer
Rootkits are notoriously challenging to eliminate due to their deep integration into the system, operating beneath the standard software layer where usual antivirus solutions operate. In practice, however, specialized anti-malware tools equipped with anti-rootkit capabilities are the first line of defense and are generally effective in detecting and dismantling rootkits. While a complete OS reinstallation might indeed provide a guarantee that the rootkit is removed, it is more disruptive and should be considered a last resort after attempts with advanced anti-malware tools have failed. Thus, using specialized anti-rootkit software is advised as the optimal initial approach.

Question #14
A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?
  1. A
    WPA2 with TKIP
  2. B
    WPA2 with AES
  3. C
    WPA3 with AES-256
  4. D
    WPA3 with AES-128

Correct Answer:
B
chatbot-img GPT-4o - Answer
Actually, WPA2 with AES is the recommended configuration for enhancing security on a router that is ten years old. AES, or Advanced Encryption Standard, offers improved security over TKIP (Temporal Key Integrity Protocol) and was prominent and widely implemented even ten years ago. This ensures the setup is both compatible with the router's age while maximizing security, aligning with the customer's request for the most secure network possible. It's important to remember that while WPA3 provides even better security, it likely isn't supported on a router from ten years ago.

Question #15
A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?
  1. A
    Right-click the Windows button, then select Run... entering shell:startup and clicking OK, and then move items one by one to the Recycle Bin.
  2. B
    Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run.
  3. C
    Manually disable all startup tasks currently listed as enabled and reboot, checking for issue resolution at startup.
  4. D
    Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

Correct Answer:
D
chatbot-img GPT-4o - Answer
When troubleshooting long boot times caused by startup programs on a Windows 10 machine, the most efficient approach is through the Startup tab in Task Manager. This method allows you to selectively disable items during system startup without the risks associated with manual registry edits or the blanket approach of deleting items. Using the Startup tab provides a straightforward interface to manage and diagnose which applications affect boot times, enabling quick adjustments and immediate feedback upon system reboot. This pragmatic approach ensures a controlled environment where changes can be easily reviewed and modified if needed.

Question #16
A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do?
  1. A
    Have the user consider using an iPad if the user is unable to complete updates.
  2. B
    Have the user text the user's password to the technician.
  3. C
    Ask the user to click in the Search field, type Check for Updates, and then press the Enter key.
  4. D
    Advise the user to wait for an upcoming, automatic patch.

Correct Answer:
C
chatbot-img GPT-4o - Answer
When guiding a user on updating Windows, it's often more practical to refer them to wait for an automatic patch, as this strategy minimizes the risk of errors or issues typically introduced by manual updates. However, if the user requests instructions on performing the update immediately, you could alternatively direct them to search for 'Check for Updates' and proceed according to the system prompts, catering to different user needs and contexts.

Question #17
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
  1. A
    Have the user provide a callback phone number to be added to the ticket.
  2. B
    Assign the ticket to the department's power user.
  3. C
    Register the ticket with a unique user identifier.
  4. D
    Provide the user with a unique ticket number that can be referenced on subsequent calls.

Correct Answer:
D
chatbot-img GPT-4o - Answer
Providing the user with a unique ticket number allows for an effective and organized way to reference and track the issue uniquely associated with that user in subsequent communications. This practice ensures consistency and accountability in handling user-reported issues, making it a reliable method in support management. This aligns with common protocols observed in customer support scenarios, where unique identifiers like ticket numbers play a crucial role in managing and resolving support tickets efficiently.

Question #18
Which of the following is the MOST important environmental concern inside a data center?
  1. A
    Battery disposal
  2. B
    Electrostatic discharge mats
  3. C
    Toner disposal
  4. D
    Humidity levels

Correct Answer:
D

Question #19
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the log-in issue?
  1. A
    Expired certificate
  2. B
    OS update failure
  3. C
    Service not started
  4. D
    Application crash
  5. E
    Profile rebuild needed

Correct Answer:
A

Question #20
A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
  1. A
    FAT32
  2. B
    ext4
  3. C
    NTFS
  4. D
    exFAT

Correct Answer:
D

Previous Questions Next Questions

All Pages