CompTIA 220-1102 Exam Practice Questions (P. 2)

GPT-4o - Answer

For visually impaired users needing to customize the cursor color, the Ease of Access Center in the operating system offers the necessary settings. This utility allows adaptations for better visual aid, such as adjusting the cursor's appearance to enhance visibility, alongside other accessibility features suited for various needs. This demonstrates how operating systems are equipped to be inclusive by providing customization options through integrated accessibility settings.

GPT-4o - Answer

Implementing a Single Sign-On (SSO) system with biometrics effectively reduces password memory issues as it simplifies the login process across various applications and devices using biometric verification. This method not only eases user access by eliminating the need to remember multiple passwords but also can potentially decrease the volume of help desk tickets regarding forgotten credentials.

GPT-4o - Answer

Rootkits are notoriously challenging to eliminate due to their deep integration into the system, operating beneath the standard software layer where usual antivirus solutions operate. In practice, however, specialized anti-malware tools equipped with anti-rootkit capabilities are the first line of defense and are generally effective in detecting and dismantling rootkits. While a complete OS reinstallation might indeed provide a guarantee that the rootkit is removed, it is more disruptive and should be considered a last resort after attempts with advanced anti-malware tools have failed. Thus, using specialized anti-rootkit software is advised as the optimal initial approach.

GPT-4o - Answer

Actually, WPA2 with AES is the recommended configuration for enhancing security on a router that is ten years old. AES, or Advanced Encryption Standard, offers improved security over TKIP (Temporal Key Integrity Protocol) and was prominent and widely implemented even ten years ago. This ensures the setup is both compatible with the router's age while maximizing security, aligning with the customer's request for the most secure network possible. It's important to remember that while WPA3 provides even better security, it likely isn't supported on a router from ten years ago.

GPT-4o - Answer

When troubleshooting long boot times caused by startup programs on a Windows 10 machine, the most efficient approach is through the Startup tab in Task Manager. This method allows you to selectively disable items during system startup without the risks associated with manual registry edits or the blanket approach of deleting items. Using the Startup tab provides a straightforward interface to manage and diagnose which applications affect boot times, enabling quick adjustments and immediate feedback upon system reboot. This pragmatic approach ensures a controlled environment where changes can be easily reviewed and modified if needed.

GPT-4o - Answer

When guiding a user on updating Windows, it's often more practical to refer them to wait for an automatic patch, as this strategy minimizes the risk of errors or issues typically introduced by manual updates. However, if the user requests instructions on performing the update immediately, you could alternatively direct them to search for 'Check for Updates' and proceed according to the system prompts, catering to different user needs and contexts.

GPT-4o - Answer

Providing the user with a unique ticket number allows for an effective and organized way to reference and track the issue uniquely associated with that user in subsequent communications. This practice ensures consistency and accountability in handling user-reported issues, making it a reliable method in support management. This aligns with common protocols observed in customer support scenarios, where unique identifiers like ticket numbers play a crucial role in managing and resolving support tickets efficiently.