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Home Cisco® 820-427

Cisco® 820-427 Exam Practice Questions (P. 3)

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Question #11
Which is a critical first step when thinking about how to communicate technical content to a senior business manager?
  1. A
    Identify a person on their staff who can explain details to them
  2. B
    Gather information and assess their level of interest and knowledge about technical topics
  3. C
    Plan out your message to explain the problem, situation and options - before communicating a decision or recommendation
  4. D
    Draft a high level message, which uses terms and language pulled from web sites from the top IT vendors

Correct Answer:
B

Question #12
Which is a recommended approach for gaining trust from stakeholders that you understand their needs?
  1. A
    Keep the conversations very specific to your areas of technical expertise.
  2. B
    Start discussions at a high level before focusing on detailed technical items.
  3. C
    Explain how you are fixing problems followed by asking questions such as where lower expenses fall in their list of priorities.
  4. D
    Start the discussion by providing examples of what you have done for other departments in the past.

Correct Answer:
B

Question #13
Business departments have each selected one person to represent their needs for an improved reporting system. Which is a recommended way to capture, confirm, and prioritize the requirements of the group of departments?
  1. A
    Conduct individual interviews then summarize the inputs.
  2. B
    Send out a survey to the representatives and the managers of each department.
  3. C
    Conduct one or more workshop sessions.
  4. D
    Distribute two industry benchmark reports then run a conference call to hear opinions and answer questions.

Correct Answer:
C

Question #14
What is a primary benefit of asking questions to stakeholders who do not have strong decision authority over project funding, but who do have relevant experience?
  1. A
    It shows them that you are interested in their opinions.
  2. B
    The more data, the better.
  3. C
    It can find requirements or opportunities that are relevant to future discussions.
  4. D
    It shows the decision makers you are taking the initiative to get input from people that they might not have identified for interviews.

Correct Answer:
C

Question #15
Which two are characteristics of using effective questions to gather information? (Choose two.)
  1. A
    They do not bias or influence the respondent to agree with the interviewer's opinion.
  2. B
    They should be structured for a simple "yes" or "no" response.
  3. C
    They provide a scenario, so that the respondent can make assumptions in providing her answer.
  4. D
    Each question is independent of other questions that may be asked during an interview.
  5. E
    They may be tailored to the audience, or could be a standard set of questions for a group of respondents.

Correct Answer:
AE

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