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Home Cisco® 500-450

Cisco® 500-450 Exam Practice Questions (P. 5)

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Question #21
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)
  1. A
    Test your scripts to ensure that all routing logic is correct.
  2. B
    Configure default labels for each dialed number using the Configuration Manager.
  3. C
    Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
  4. D
    In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
  5. E
    Configure default labels for each skill group using the Configuration Manager.
  6. F
    In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

Correct Answer:
BCD

Question #22
Which tool is available to expand the size of Cisco Unified ICM databases?
  1. A
    Microsoft SQL Studio
  2. B
    DBExpand
  3. C
    database sizing utility
  4. D
    ICMDBA

Correct Answer:
D

Question #23
Which tool can be used to monitor Cisco Unified Communications Manager statistics?
  1. A
    Real-Time Monitoring Tool
  2. B
    Operations Console
  3. C
    Performance Monitor
  4. D
    Cisco Unified Contact Center Domain Manager

Correct Answer:
A

Question #24
The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page.
Which three devices show an operating status? (Choose three.)
  1. A
    Cisco Unified Communications Manager
  2. B
    Cisco Unified CVP reporting server
  3. C
    SIP proxy server
  4. D
    Cisco Unified CVP call server
  5. E
    Cisco Unified Contact Center Enterprise server
  6. F
    VXML gateway
  7. G
    Cisco Unified CVP VXML server

Correct Answer:
BDG

Question #25
Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)
  1. A
    connections to the CTI OS server and the Administration & Data server database
  2. B
    cluster settings for VOS replication
  3. C
    ready and login reason codes
  4. D
    wrap-up reasons and phonebooks
  5. E
    workflows and workflow actions
  6. F
    call variable and ECC variable layout
  7. G
    desktop layout and conference resources
  8. H
    upload third-party gadgets

Correct Answer:
BDEF

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