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Home Cisco® 500-443

Cisco® 500-443 Exam Practice Questions (P. 4)

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Question #16
What are two ways the Call Studio Application is built or executed? (Choose two.)
  1. A
    VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.
  2. B
    Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.
  3. C
    The project is built using WB.
  4. D
    The project is built using Call Studio.
  5. E
    VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

Correct Answer:
AE

Question #17
ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?
  1. A
    Validate user.microapp.isPostCallSurvey variable being set to y in the Main Routing Script.
  2. B
    Check if the caller DN settings on SPOG has PCS enabled.
  3. C
    Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.
  4. D
    Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

Correct Answer:
C

Question #18
Which Routing Script logic helps to invoke the Post Call Survey successfully?
  1. A
    If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.
  2. B
    To offer the PCS for all incoming DNs, there is no need to explicitly set the variable in the Main script. It is set to n by default.
  3. C
    If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.
  4. D
    To offer the PCS for specific incoming DN’s, the variable needs to be set in the Main script explicitly as n.

Correct Answer:
C

Question #19
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)
  1. A
    The WB will check if a media server is set up or not.
  2. B
    The WB will drop the call.
  3. C
    The WB will ask the ICM script for instruction.
  4. D
    The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB
  5. E
    It invokes a comprehensive application in the Virtual Voice Browser.

Correct Answer:
CD

Question #20
Where must a Dialed Number be mapped within CCE?
  1. A
    Call Type, which in turn points to a scheduled Routing Script
  2. B
    Precision queue
  3. C
    Skill group
  4. D
    Media Server

Correct Answer:
A

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