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Home Cisco® 500-440

Cisco® 500-440 Exam Practice Questions (P. 5)

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Question #21
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)
  1. A
    Cisco Unified CCE supports only one agent ACD line on the IP phone.
  2. B
    The ACD line on the IP phone may have voicemail or call forwarding defined.
  3. C
    In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
  4. D
    The agent state changes based on the activity of the ACD line.
  5. E
    If the agent picks up the phone to place a call, the agent is put into ready mode.

Correct Answer:
AD

Question #22
In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?
  1. A
    Each side of the peripheral gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
  2. B
    The peripheral gateway private network may be shared with any other private connections-- peripheral gateways or call routers/loggers.
  3. C
    The peripheral gateway may use the highly available WAN connection between the sites (visible network) for all traffic--visible and private.
  4. D
    The peripheral gateways must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.

Correct Answer:
B

Question #23
Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?
  1. A
    Add a redundant device pool to the Cisco Unified CallManager Group configuration.
  2. B
    Add a second TFTP server to the cluster.
  3. C
    Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
  4. D
    Use an SRST reference in the device pool.

Correct Answer:
C

Question #24
To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?
  1. A
    route pattern
  2. B
    agent IP phone
  3. C
    CTI route point
  4. D
    translation pattern
  5. E
    translation route

Correct Answer:
C

Question #25
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If
Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)
  1. A
    The Call Router Side B stays active, while the Call Router Side A goes idle.
  2. B
    The Call Router Side A stays active, while Call Router Side B goes idle.
  3. C
    There is no ability to make ICM configuration changes.
  4. D
    Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.
  5. E
    The system operates as it did prior to failure.

Correct Answer:
BC

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