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Home Cisco® 500-440

Cisco® 500-440 Exam Practice Questions (P. 1)

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Question #1
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?
(Choose three.)
  1. A
    transfer call routing from agent to agent
  2. B
    CTI data on Cisco Agent Desktop screen pop
  3. C
    Courtesy Callback
  4. D
    Cisco Mobile Agents
  5. E
    Cisco Extension Mobility for agents
  6. F
    call queuing

Correct Answer:
ADE

Question #2
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
  1. A
    Silent Monitor inbound voice calls
  2. B
    secure communication using flow around mode
  3. C
    NAT for address hiding
  4. D
    normalize SIP messages using SIP profiles
  5. E
    record calls by forking the media using build-in-bridge
  6. F
    demarcation point between networks

Correct Answer:
CDF

Question #3
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
  1. A
    SIP REFER label and SigDigits
  2. B
    SIP REFER with ICM router requery
  3. C
    SIP REFER with ICM script Send To VRU node
  4. D
    SIP REFER with custom SIP header
  5. E
    SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
  6. F
    SIP REFER with ECC variable user.sip.transfer

Correct Answer:
ACD

Question #4
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)
  1. A
    Treat the call with Dialed Number Default Label.
  2. B
    Queue the call and play a message, then release the call.
  3. C
    Treat the call with System Default Label.
  4. D
    Terminate the call with a Dialog Fail or RouteEnd.
  5. E
    Transfer calls to an available IVR port.
  6. F
    Send a Release Message to the routing client.
  7. G
    Offer Courtesy Callback to the caller, then terminate the call.
  8. H
    Transfer the call to the Cisco Unified Communications Manager hunt group.

Correct Answer:
ACDF

Question #5
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)
  1. A
    administration server
  2. B
    real-time data server
  3. C
    analytical server
  4. D
    recording server
  5. E
    static server
  6. F
    performance server

Correct Answer:
AB

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