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Avaya 7495X Exam Practice Questions (P. 2)

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Question #6
Refer to the exhibit.

A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution.
While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)
  1. A
    The Breeze â„¢ clusters on DC2 must be set to "Accept new Service" mode through System Manager.
  2. B
    The Breeze â„¢ clusters on DC2 must be set to "Accept new Service" set as "Active" using the cluster attributes within System Manager.
  3. C
    The Breeze â„¢ clusters on DC1 must be set as "Standby" using the cluster attributes within System Manager.
  4. D
    The Breeze â„¢ clusters on DC2 set as "Standby" using the cluster attributes within System Manager.
  5. E
    The Breeze â„¢ clusters on DC2 must be set to "Deny new Service" mode through System Manager.

Correct Answer:
CE

Question #7
A customer's recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.
After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?
  1. A
    Cluster Profile
  2. B
    Cluster group
  3. C
    Cluster IP
  4. D
    Cluster Fully Qualified Domain Name

Correct Answer:
C

Question #8
Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)
  1. A
    Chat, Email, and SMS interactions are stored in Omnichannel Datastore.
  2. B
    Customer History Information is provided by Omnichannel Datastore.
  3. C
    Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.
  4. D
    Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.
  5. E
    Voice Interactions information is stored in Omnichannel Datastore.

Correct Answer:
AB

Question #9
Which three statements about Webchat Transfer to Service are true? (Choose three.)
  1. A
    WebChat transfer is completed without any indication on customer web session.
  2. B
    The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.
  3. C
    The Agent waits on the line until the customer connects to the new agent.
  4. D
    The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.
  5. E
    The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

Correct Answer:
ABD

Question #10
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.
Which component holds multimedia customer history information?
  1. A
    Omnichannel Datastore
  2. B
    Avaya Aura® Session Manager
  3. C
    External Data Mart
  4. D
    Avaya Control Manager

Correct Answer:
A

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