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Avaya 7304 Exam Practice Questions (P. 3)

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Question #11
A customer calls and reports to the attendant that after a Voice From is completed for placing an order the following prompt is played: Your response cannot be saved due to voice form maintenance. Please try again.
Why did Avaya CallPllot play this prompt?
  1. A
    The caller failed to confirm his answers when prompted.
  2. B
    The product is on back order, and no more new orders are being taken.
  3. C
    The administrator disabled the Voice Form while the caller was responding to the prompts.
  4. D
    The caller did not answer questions within a specified time, and invalid Answer Handling was to Disconnect.

Correct Answer:
C

Question #12
You are configuring the Telephone Remote Service Activation feature. What is true about the Telephone Remote Service Activation feature?
  1. A
    You can use only Avaya CallPilot Manager to change a regularly scheduled service to an alternate service.
  2. B
    You can use a telephone to remotely change a regularly scheduled service to an alternate service.
  3. C
    When you configure the Telephone Remote Service Activation in Avaya CallPilot Manager's Service Directory Number (SDN) Details page, at the SDN field you must enter the SDN of the application you want to remotely modify.
  4. D
    When you configure the Telephone Remote Service Activation in Avaya CallPilot Manager's SDN Details page, at the Service DIM field you must enter the

Correct Answer:
B

Question #13
A user has recently added a second mailbox link in My CallPilot and wants to use the Email-By-Phone feature with it. After logging into the mailbox, the user is only able to listen to the messages from the original email account.
What can the user do to hear messages from the second mailbox account?
  1. A
    Enable the email account for Email-By-Phone in My CallPilot, Mailbox Links.
  2. B
    Enable the email account for Email-By-Phone in My CallPilot, Telephone Options.
  3. C
    Enable the email account for Email-By-Phone in My CallPilot, CallPilot Preferences.
  4. D
    Dial 89 or say 'Change List' after logging into Avaya CallPilot to get to the second email account

Correct Answer:
A

Question #14
The Avaya CallPilot Voice Item Maintenance (VIM) and Fax Item Maintenance (FIM) services must be defined in Avaya CallPilot before remote application maintenance services will function. The VIM and FIM must have a number defined in a table on the system.
Wh.ch table contains the definition?
  1. A
    SDN table
  2. B
    VIM Service table
  3. C
    FIM Service table
  4. D
    Remote Service table

Correct Answer:
A

Question #15
After installing Avaya CallPilot Desktop Messaging, an end user needs to retrieve the messages from the Avaya CallPilot mailbox.
Which protocol enables desktop messaging clients to retrieve messages from the Avaya CallPilot server?
  1. A
    Simple Mail Transfer Protocol (SMTP)
  2. B
    Internet Message Access Protocol (IMAP)
  3. C
    Lightweight Directory Access Protocol (LDAP)
  4. D
    Simple Network Management Protocol (SNMP)

Correct Answer:
B

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