Nest 0 Cart
Nest Account
Popular Exams
All Categories...
Nest
Nest 0
Contact
Log In / Sign Up
Copyright 2024 © store. All rights reserved.
Home Avaya 7230X

Avaya 7230X Exam Practice Questions (P. 2)

  • Full Access (88 questions)
  • One Year of Premium Access
  • Access to one million comments
  • Seamless ChatGPT Integration
  • Ability to download PDF files
  • Anki Flashcard files for revision
  • No Captcha & No AdSense
  • Advanced Exam Configuration
Get Contributor Access
Question #6
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
  1. A
    when the customer issue is not service affecting
  2. B
    when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
  3. C
    when the issue for the customer is intermittent
  4. D
    when the issue is a common one resolved through an upgrade

Correct Answer:
D

Question #7
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
  1. A
    Discipline 5 – Implement a Work-around
  2. B
    Discipline 5 – Implement Corrective Actions
  3. C
    Discipline 5 – Choose Corrective Actions
  4. D
    Discipline 5 – Prevent Recurrences

Correct Answer:
C
Reference:
http://asq.org/learn-about-quality/eight-disciplines-8d/

Question #8
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
  1. A
    Business Partners
  2. B
    Avaya Tier 2
  3. C
    Third Party Support
  4. D
    Avaya Tier 3

Correct Answer:
B

Question #9
In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)
  1. A
    Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
  2. B
    Capture potential triggers.
  3. C
    Evaluate systems and components.
  4. D
    Develop immediate controlled actions to isolate the problem.
  5. E
    Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.

Correct Answer:
CD
Reference:
http://asq.org/learn-about-quality/eight-disciplines-8d/

Question #10
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
  1. A
    Install a patch to fix the problem.
  2. B
    Praise individuals for contribution.
  3. C
    Implement a solution.
  4. D
    Update the Knowledge Management database.

Correct Answer:
C

Previous Questions Next Questions

All Pages