Nest 0 Cart
Nest Account
Popular Exams
All Categories...
Nest
Nest 0
Contact
Log In / Sign Up
Copyright 2024 © store. All rights reserved.
Home Avaya 6211

Avaya 6211 Exam Practice Questions (P. 3)

  • Full Access (60 questions)
  • Six months of Premium Access
  • Access to one million comments
  • Seamless ChatGPT Integration
  • Ability to download PDF files
  • Anki Flashcard files for revision
  • No Captcha & No AdSense
  • Advanced Exam Configuration
Get Contributor Access
Question #11
Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?
  1. A
    Contact Center Manager Administration (CCMA)
  2. B
    Avaya Agent Desktop (AAD)
  3. C
    Contact Center Multimedia (CCMM)
  4. D
    Contact Center Manager Server (CCMS)

Correct Answer:
D

Question #12
You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?
  1. A
    ССММ
  2. B
    CCMS
  3. C
    CCT
  4. D
    CСMA

Correct Answer:
A

Question #13
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
  1. A
    CCT Client Applications
  2. B
    Contact Management Framework (CMF)
  3. C
    CCT API
  4. D
    SIP Connector

Correct Answer:
B

Question #14
Which Avaya Aura® Contact Center component is required for Contact Center Multimedia deployment?
  1. A
    API Server
  2. B
    Agent Desktop
  3. C
    SIP Connector
  4. D
    Avaya Aura® Media Server

Correct Answer:
D

Question #15
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
  1. A
    the Multimedia Administrator
  2. B
    the Email Manager
  3. C
    the Multimedia Database
  4. D
    the Outbound Campaign Management Tool

Correct Answer:
B

Previous Questions Next Questions

All Pages